When every minute counts, Puzzle Freight delivers. Late on a Monday evening, our operations team received an urgent call: a client’s aircraft was grounded at Oslo Airport, and a critical replacement part was needed immediately to get it back in the air. The Challenge These situations demand precision, speed, and coordination across borders and airport security levels. The part was being hand-carried by an onboard courier arranged by the client. Upon arrival at Oslo, it required immediate customs clearance and airside delivery directly to the aircraft engineer. Airside deliveries are complex operations that involve strict security protocols and timesensitive coordination with airport authorities. There’s no room for delay. The Solution As soon as we received the call, we coordinated with the courier’s arrival schedule, arranged the necessary airport clearances, and secured access for airside entry, all within hours. By the time the onboard courier landed, our local operations staff were already at Oslo Airport, ready to receive the parcel. Within minutes, the package was cleared and escorted airside straight to the waiting engineer. The Result From the initial call to successful delivery, the entire process was completed in under 12 hours . The part was handed directly to the maintenance engineer, ensuring the aircraft could return to service without unnecessary delay. Precision Logistics, Delivered This operation highlights what we do best at Puzzle Freight, combining global coordination with local expertise to make the seemingly impossible happen. Whether it’s an aircraft on ground (AOG) situation or a time-critical delivery anywhere in the world, our team is ready 24/7 to keep your operations moving. When it’s urgent, Puzzle Freight delivers.
Puzzle Freight Launches Neutral Courier Service — Bringing Speed, Choice & Control to Your Shipments
Puzzle Freight is proud to unveil its new Neutral Courier Service, giving customers a streamlined, transparent, and flexible way to manage their domestic and international courier shipments.
We understand that when it comes to aerospace logistics, speed and precision are everything. Recently, our team was called into action to resolve a critical situation at Kuwait International Airport, where a grounded aircraft required an urgent shipment to return to service. The request came through at 11:40am UK time on Sunday. With the clock ticking and significant operational costs mounting for the airline, Puzzle Freight immediately activated its emergency response team. An on-board courier (OBC) was dispatched to personally accompany the shipment, ensuring it moved securely and without delay through every stage of the journey. By the early hours of Monday morning, the mission was complete. At 06:57 local time in Kuwait, the shipment was successfully handed over directly to the engineer at the airport, allowing vital repair work to begin. This operation highlights Puzzle Freight’s ability to deliver under pressure, with seamless coordination across time zones and regulatory requirements. For our aerospace partners, we know that keeping aircraft flying means keeping passengers, schedules, and businesses moving. At Puzzle Freight, when every minute matters, we make sure the right part gets to the right place—fast.
